Refund policy

At Nestic, we want you to have a straightforward shopping experience. If you have an issue with your purchase, please contact our customer service team for assistance.

1. Return Period

You may request a return within 30 days of receiving your order, subject to the applicable return conditions and your statutory consumer rights.

2. Return Conditions

Where applicable, products should be returned in their original condition, unused, and with their original packaging where reasonably possible. Please include your order information.

Products damaged through misuse, negligence, or improper handling may not qualify for a voluntary return, subject to applicable consumer law.

3. How to Request a Return

Please contact us before sending an item back.

Include your order number and the reason for your request. Do not send returns to our business address unless we have provided return instructions.

4. Refunds

Returned products may be inspected upon receipt. Where a refund is approved, it will generally be issued to the original payment method. Please allow several business days for processing by your payment provider.

Nothing in this policy limits any refund or other rights you may have under applicable law.

5. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, contact us as soon as possible. We may request photographs or other information to assess the issue and determine an appropriate resolution.

6. Exchanges

If you would like to exchange an item, contact our customer service team. Exchanges depend on product availability and applicable consumer rights.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to assist before the order is processed or dispatched. If it has already been dispatched, our normal return procedure may apply, subject to your statutory rights.

8. Contact Information

Nestic

12 Downing Street
London, England SW1A 2AD
United Kingdom

Email: info@nestic.store
Phone: +44 7576 977241

Contact page: https://nestic.store/pages/contact